FAQ & USEFUL INFO
 

PAYMENT

  • To confirm your booking, you’ll be required to pay a deposit of 20% via a secure credit card. We then require the balance in full 35 days out from the start of your trip.

  • We accept Visa and Mastercard (and direct bank transfer for your balancing payment) but please note there is a 2.5% surcharge for credit card or overseas debit card transactions.

  • Any extra insurance or items may be paid for at the time of booking or at our premises when you collect the campervan.

  • You will need sufficient funds to pay the bond when you collect the campervan. The bond amount is dependant on the insurance option you choose (see below). The funds will be held for the duration of your trip and released on return of the campervan as soon as possible after we've checked it.


INSURANCE

We include our standard ‘You Break It You Fix it’ insurance within the rental fee, however we recommend you upgrade your insurance for the following reasons:

  • You will be driving a vehicle you’re not used to in a foreign country and some road rules and conditions may differ from what you are expecting.

  • You will be responsible for any new damage to the van even if you’re not at fault, unless you have upgraded to our “EPIC cover” policy as below.

  • Vehicle repair expenses are very high in New Zealand.

  • Taking EPIC cover insurance also means that you don’t have to pay a $2,500 bond.

  • And most importantly, taking full insurance gives you complete peace of mind when you’re travelling 

Please note – our insurance options cover the vehicle only. We recommend you have your own travel insurance for your personal items.

Choose from one of our 3 excess waiver options below:
 

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DRIVER LICENCES

We require all drivers to:

  • Be 21 years of age or older.

  • Have a full and current drivers licence. Suspended or sanctioned licences are not accepted.

Licences from English speaking countries are accepted without any supporting documentation.  These countries include: New Zealand, Australia, USA, United Kingdom, Ireland and relevant parts of Canada.

If you are from a Non English speaking country you will require the following to legally drive in New Zealand:

  • Your drivers licence

  • Either an International licence or a certified English translation of your home licence. We recommend Transnational for certified translations in New Zealand - you can arrange this here : www.driverlicencetranslation.co.nz

** Please ensure you do this prior to your arrival in New Zealand as you will not be able to collect your campervan until we have your correct licence ** 

Please also ensure that you have spent some time understanding the local driving conditions and road rules, it can be tricky driving in a new environment and we want everyone to have an amazing experience in their EPIC Camper!

For more information on driving safely in New Zealand please click here to visit Drive Safe New Zealand’s website.


We're located a short 20 minute taxi from Auckland Airport. We recommend getting an UBER (costs between $30-$40) or if you have a NZ phone number you can use local taxi app Zoomy and get a free $10 ride using this code: 2MX5K3N

Our opening hours are below.  Any after hours collection or drop off request will incur charges and must be made and accepted in writing prior to being confirmed.  

  • Monday to Friday: 9am to 5pm

  • Saturday, Sunday & Public Holidays: 10am to 3pm

Pickups / drop offs outside of these hours may incur extra charges.

If your flight arrives after 3.30pm we recommend you spend your first night in a hostel or hotel and then collect the van the next day as you'll save a day's rental fee, as well as the out of hours collection fee, and after a long flight you will probably be craving a shower! If you are looking for good value accomodation within walking distance of us then we recommend The Lodge Mount Albert - The Cafe does a top-notch breakfast, and there's even a swimming pool!

PICK-UP/DROP-OFF INFO


Freedom camping or free camping is the practice of putting up tents or parking up campervans in areas not designated for camping. Free camping typically means that freedom campers cannot access facilities such as clean drinking water, toilets (either flushing or long drop) and waste disposal facilities. 

Freedom camping is not illegal in New Zealand, but local bye-laws can specifically restrict it in certain areas and free campers not complying with notices can be fined. Signs will usually indicate where you are not allowed to camp. To be certain about local camping guidelines, we recommend you ask at an i-SITE information centre, Department of Conservation visitor centre or holiday park before you stop for the night. 

Travelling in a Fully Certified Self Contained EPIC Camper allows you the freedom to travel as you please. We do ask that you respect the environment and camp responsibly by doing the following:

  • Ensure you don't camp anywhere that it's not permitted

  • Empty your waste water tanks and toilet only at a special dumpstation. Most campsites will have one and there are also many public ones around the country. A list of these can be found here

  • Try to camp near toilet facilities (i.e don't use the side of the road or the bush)

More information on freedom camping can be found here and here.

FREEDOM CAMPING


If you are looking for the dimensions of our vans because you’re booking a ferry crossing with Bluebridge, please book it under the ‘car/van/ute> 5.5meters’ category. To find out more about booking your ferry, click here.

FERRY CROSSINGS


Our campers come pre-loaded with a range of extras that'll come in handy. Check out our campervans page for the full list of included and optionial extras, as well as vehicle specifications.

WHAT'S IN THE BOX


  • Please ensure you have checked your licence is valid and you have an english translation or international licence if required (as per above).

  • Please ensure your credit card has enough funds available to pay for your chosen insurance option and bond.

  • Please ensure sure you have taken some time to learn about driving in New Zealand - you can find some useful information here.

There is plenty of storage in the campers for soft or small luggage, and large suitcases are ok to bring but not ideal.

If you have any questions please email us and we'll aim to get straight back to you.  We look forward to meeting and sending you on your EPIC adventure soon!

PREPARING FOR YOUR TRIP